Communication is a complex and often difficult process for both the recipient and the sender. Obstacles to both sides of the process often shift the true meaning of the information and inhibit clear, open and beneficial communication. Studies have shown that the main part of organizational problems is caused by poor communication, and a larger part of organizational progress stems from good communication.
Everyone can benefit from improving their communication skills. Some of the benefits of improving communication skills are:
1. Improve productivity – 2. Better solve problems – 3. Reduce dissatisfaction – 4. Improve creativity and efficiency – 5. Improve working relationships – 6. Improve personal satisfaction
How can you achieve these benefits? First, it is necessary to define terminology communication. Communication is an exchange of information. This is the process of understanding the recipient and sender.
EMPATHY – For many years, people have been looking for a single, integrated principle that is the root of communication success. Many people think this is empathy. Empathy is accustomed to placing yourself in the skin of another person, “going into their skin”, understanding their feelings, seeing and experiencing the situations or problems they have seen and experienced, and listening carefully to each other#&# 39; point of view. Empathy is a simple concept in abstraction, but it is difficult to achieve consistent habits in practice. For those who can master and practice empathy, this is the key to understanding people and effective communication.
Feedback – The power of "feedback" in all communications cannot be overstated. For the sender, this means developing a habit of encouraging the recipient to verbally communicate what the recipient actually understands. If the sender finds that the recipient's understanding is different than expected, the sender can try again. Without such feedback, the sender would not be aware of the misunderstanding and must correct it. The receiver only needs to keep the transmitter's attention long enough to "feed back" what the receiver already understands and check the accuracy.
Nonverbal Signals – The importance and impact of nonverbal signals in communication is alarming. [Through non-verbal signals, we mean elements such as intonation, pitch, hesitation, facial expression, posture, etc.] Recent studies have shown that 90% of communication effects depend on non-verbal signals, while only 10% are used.