You can't finish your work or your daily work without listening. Listening skills play an important role in the overall communication process, which is very important for salespeople who communicate directly with customers. Not only sales people, but many people are bad listeners in their daily lives. Hearing is often confused and used interchangeably with hearing. There are significant differences between hearing and hearing.
Hearing is a physical behavior, while listening is a listening behavior while retaining and understanding information. Hearing is passive and hearing is passive. Although everyone knows the importance of listening skills in communicating with each other, few people pay attention to their listening skills, which often becomes a major obstacle to effective communication. Some studies have shown that adults usually only hear 25% of the efficiency level, experts believe that poor listening skills are the biggest cause of poor communication. This is more than just listening, and skilled listening is what this competitive world needs. Skilled listening usually involves assessing ideas, identifying differences between facts and opinions, using questions and feedback to clarify communication, identify the language of load, and the ability to identify common hearing impairments.
Hearing may fall into any of the following categories:
Active listening: Active listening is a way of listening and responding to another person and enhancing mutual understanding. Listen carefully to the content and intent. You are trying to stop the obstacles of hearing. Most importantly, you are non-judicial and sympathetic.
Inactive listening: The definition of this is the old adage, "one ear, the other ear." When someone speaks, inactive listening will appear, but it does not absorb what is said. You heard these words, but your thoughts are embarrassing and there is no communication.
Selective Hearing: Selective listening is listening to what you want to hear or what you expect to hear, not what you say. You will hear some messages and immediately begin to configure your reply or guess the speaker again without waiting for the speaker to finish.
Reflective Listening: This is one of the most complex types of hearing. It involves actively listening, explaining what is said and observing how it is expressed. You try to clarify the speaker's words and make sure you understand each other.
When a person is involved in the communication process, he may be involved in any of the above listening skills, or may be involved in it at times.
The difference in hearing is usually due to the lack of control over the speed of the speaker's speech, the inability to repeat things, the limited vocabulary of the audience, the inability to identify “signals”, the interpretation of problems, the inability to concentrate, and possibly even the established learning habits.
A 10-step method helps to listen better.
1] Facing the speaker and keeping eye contact
2] Keep an open mind
3] Listen to ideas/concepts, not just words
4] Do not interrupt the speaker
5] Waiting for the suspension question
7] Be careful
8] Feel the speaker's feelings [sympathetic speakers]
9] Provide feedback
10] Pay attention to what you don't say.
Although it is difficult to be a good listener, the 10-step formula always helps them improve their listening skills.