Increase business agility and revenue growth with technology outsourcing solutions

2019-05-16 Business No comment

Why do companies prefer outsourcing technology solutions and technical support?

IT technology has grown to soaring levels, making it difficult for every company to hire and maintain an exclusive IT department. More and more companies are choosing to focus on strategic decisions in their core business and outsourcing the rest of their technology and technical support to reliable and trusted outsourcing companies. According to IT requirements, companies can choose to choose technology outsourcing services and technical support services from a variety of options.

In some years, an internal call center is sufficient because the number of calls is limited. Even technical failures are handled by the company's continuous department. With so many technical and technological innovations and regular updates, meeting all the points becomes difficult and costly. The best and most profitable way is to hire a third-party service provider to provide 24/7 service at an affordable price.

Let's discuss what services can be leveraged by outsourced technology solutions and technical support:

  1. Technology outsourcing service
  • Remote infrastructure management

Even with remote infrastructure management services, technology outsourcing service providers analyze your complex business problems, redesign your services and add leverage to your business. Virus protection, security and network solutions, IT asset management, database management, etc. are all services under remote infrastructure management.

  • Data center management outsourcing

A data center can be seen as the foundation or foundation of any organization that makes it work smoothly. Some of the services included in the data center management outsourcing solution include: server backup management, server consolidation, audit evaluation, vendor management, database monitoring and support.

  • Service Level Agreement [SLA]

As the name implies, the Service Level Agreement is a written commitment from your outsourced technology solution provider to handle your IT issues and close the ticket within a specific time frame. Data security, multi-vendor support, standard reporting and dedicated service account managers are some of the things covered by the SLA.

  • Network telecommunications management outsourcing

Network telecommunications management outsourcing services enable companies to better track and control the costs associated with telecommunications networks. Wireless solutions, WAN and LAN, voice services, network auditing, etc. are all part of network telecom management, adding value and substance to your business operations.

  • IT service desk outsourcing

The biggest advantage of IT service desk outsourcing is –

– It saves money.

– Reduce work-related stress.

– Simplify service desk management.

– Improve business productivity.

Hardware Diagnostics, Customized 800# and Greetings, Web Support, Foreign Language Support, Customer Satisfaction Survey, Internet Telephony Tracking Access, etc. Some useful services that can benefit from IT Service Desk technology outsourcing solutions.

  1. Technical support service

Companies with products, services or solutions that require technical expertise or assistance can contact outsourced companies to provide technical support services. This will eliminate your focus on technical issues and allow you to focus more on the core issues. It can be the ultimate answer to your challenge. Outsourcing technical support services can bring huge cost savings. Can save more than 50% of the cost. This means you get 24/7 support from outsourcing companies. Whether it is a small company or a large company, technical assistance can bring huge benefits.

Some of the services that are part of a technical support solution include:

– Consumer Electronics Support

– Messaging support

– Email support

– Tier / Level1 [T1 / L1], Tier / Level 2 [T2 / L2] and Tier / Level 3 [T3 / L3] technical problem solutions

– Product registration / activation

– Broadband support

– Product testing, bug fixes and patch management

– Engineer dispatch management

– Ticket Management

– Complaint handling and dispute resolution

– Warranty Management / RMA / SLA Management

– Service Pack and Database Upgrade

– Software application support

– Installation / configuration support

– Managed mobile support

Some of the benefits of technical support services:

– As a company, you will receive full support for the technology lifecycle. Everything from sales to customer entry, product support, billing, accounting and customer retention are included.

– There are significant cost reductions so you can save money that can be used for any other business function.

– Make sure you get professional and skilled IT experts to help solve technical problems. It saves time and resources.

– Outsourcing services have no geographic boundaries, because if you have multiple offices in different locations or countries, an outsourcing team will handle all your IT-related issues and language issues.

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