Philippines catches up with India in the outsourcing industry

2019-05-17 Business No comment

The outsourcing leader known as the "world backstage" will soon have to compete with the third world rival – the Philippines.

Highly skilled English workforce. A reliable telecommunications infrastructure. Low staff costs. These are some of the important reasons for choosing outsourcing support in India or the Philippines.

Its outsourcing in India

India is the former colony of the British Empire for nearly two centuries and has the second largest IT talent pool in the world. This is the result of its education system that is influenced by the UK, which attaches great importance to science and mathematics. Every year, 120,000 well-trained IT professionals join the Indian workforce, and India will become the third-world IT giant and be named the first choice for US software outsourcing companies. According to Indian software and services company Nasscomm, the Indian company is a software solutions provider for more than half of the Fortune 500 companies.

The launch of India's first private submarine cable has greatly improved the international bandwidth situation. In addition, the state-owned Videsh Sanchar Nigam Limited offers a lot of bandwidth, and the company is partly owned by India's largest conglomerate. The privatization of the telecommunications industry also responded with a sharp drop in telecommunications rates. Observers predict that the entry of emerging industry players will lead to further declines in telecommunications prices. In the past decade, India’s telecommunications costs have fallen by 85%.

Over the years, India has built strong brand equity and has become an attractive destination for software development and support. India is home to leading IT companies such as IBM, Intel, Microsoft, Oracle, Cisco, Sun, HP and Alcatel.

Maritime destination: Philippines

But the Philippines – one of the world's second largest English-speaking people – is quickly catching up with India.

The literacy rate in the Philippines is 94%, with a large number of information technology professionals and a cost-competitive telecommunications infrastructure. In the META Group's 2002 Global Technology Index study, the country ranked third in knowledge and information work. Each year, 3 million college graduates join the work, providing a huge source of talent.

As a US colony for nearly 50 years, the Philippines has a culture influenced by the West, a unique feature that clearly identifies the country from other offshore destinations. Although Asians are positioning, Filipinos watch American TV, so they can communicate effectively in American English.

Philippines: CALL CENTER HUB

In recent years, the Philippines has become the preferred offshore destination for call center outsourcing, specializing in customer support services. Because of Filipino's high level of English proficiency and strong customer orientation, many leading multinational companies have made the Philippines a global customer service center. American OnLine is the largest Internet service provider in the United States with 600 employees at its call center in Clark, Pampanga. Companies such as Caltex, Procter & Gamble, Barnes and Noble have established large service centers in the Philippines.

The medical transcription business is a very promising industry that needs outsourcing support in the Philippines. The Philippines has a large pool of medical professionals, including doctors, nurses and medical technicians. The demand for medical transcription has risen because federal regulations now require US hospitals to convert medical records into data formats. There are currently 17 medical transcription companies operating and employing 1,200 Filipinos.

Bringing money to India

Although the Philippines may not be an offshore provider of huge network and software services like India, it has great prospects in the customer service industry. Although India charges less than the Philippines – for data coding jobs, India charges about $4 and the Philippines costs $10 – due to the high quality of work, more multinationals choose the Philippines. In addition, Filipinos are excellent customer service agents, not only because they are proficient in American English, but also because they are helpful and friendly.

More and more companies are choosing the Philippines for maritime support. Services provided by Philippine outsourcing companies include editing and indexing; web design and maintenance; data conversion, data warehousing, data capture and data entry; OCR and scanning services; proofreading; coding and keyboard input; imaging services and graphic design; call centers and customers Services; abstracts and file conversions; typesetting; and tags.

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